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Current chapter: UP.Phone Errors and Troubleshooting
Section 78 out of 79 total sections , Section 4 out of 4 sections in this chapter


UP.Link errors

The following table lists error message that originate from the UP.Link server. You see these errors only if you are running the UP.Simulator in UP.Link mode.

Most of these problems can be resolved only by the UP.Link server administrator.

String  Default Message  Cause/Solution 
0strings  
System error  

System error. 

1000strings  
Invalid PDU type  

The dispatcher received an invalid request packet. This is a normal status message, so no solution is necessary. 

1001strings  
Invalid scheme in URL  

The specified URL is invalid. 

1003strings  
Failed to encrypt reply  

Security error. 

1004strings  
Failed to decrypt request  

Security error. 

1005strings  
Unregistered device  

The subscriber is attempting to use a device (UP.Phone) that is not registered or provisioned on the UP.Link server. Make sure your UP.Phone or UP.Simulator is registered on the UP.Link server you are trying to connect to. The UP.Link server for the UP.Simulator is specified in the UP.Link Settings dialog box. For more information on registering your UP.Simulator, see UP.Link mode

1006strings  
Invalid session ID  

The phone's session has expired. 

1007strings  
Client protocol mismatch  

The phone is sending invalid data. 

1008strings  
Invalid cipher parameters  

The phone is requesting an unsupported cipher. 

1009strings  
Invalid server nonce  

An unregistered phone is impersonating a valid user. This may be caused by an attempted "man-in-the-middle" security attack. 

1016strings  
Transaction was cancelled  

The phone cancelled the transaction. 

1017strings  
Request PDU is out of sequence  

The Dispatcher got packets out of sequence. This is a normal status message, so no solution is necessary. 

1021strings  
Internal server error  

Internal UP.Link server error. 

1028strings  
Client protocol error  

The phone is sending invalid data 

1029strings  
Key exchange is disabled  

The subscriber attempted to initiate a key exchange when key exchange was disabled. 

1030strings  
Bad key was generated, try again  

The crypto-ignition process (used to establish encrypted, authenticated communication between the UP.Link server and the UP.Phone) was unable to generate a strong key. 

1031strings  
Unable to find your certificate  

The UP.Link Certificate Manager is not configured properly. 

1032strings  
You have been redirected  

The UP.Link Dispatcher is performing a redirect. 

1033strings  
Authentication error  

Authentication between the UP.Link server and the phone has failed. 

1034strings  
Duplicate request received  

Duplicate request received. 

1035strings  
Internal UP.Link error  

Internal UP.Link server error. 

1036strings  
Internal UP.Link error  

Internal UP.Link server error. 

1037strings  
Internal UP.Link error  

Internal UP.Link server error. 

1038strings  
This device is disabled  

The phone has been disabled. 

1039strings  
You must perform key exchange  

You must perform a key exchange. 

1040strings  
You must verify your key  

You must verify the key (by calling the UP.Link server operator). 

1041strings  
Failed to decrypt session request  

An error occurred during session creation. 

1042strings  
Failed to encrypt session reply  

An error occurred during session creation. 

1043strings  
Protocol version error  

The phone is requesting an obsolete version of HDTP. Your UP.Phone or UP.Simulator model might be obsolete. 

1044strings  
HTTP response exceeded limit  

The service has returned an HTTP response that exceeds the limit configured for the UP.Link server. 

4005strings  
Internal fax manager error  

The Fax Manager was not able to create a fax job spool file for this fax in the fax spool directory. The fax spool directory is either full or permissions are set incorrectly. 

4006strings  
Internal fax manager error  

The Fax Manager was not able to write the fax job to the spool directory. This normally occurs when the fax spool directory is full. 

4007strings  
Internal fax manager error  

The Fax Manager was not able to open the fax spool directory in order to purge the expired fax spool files. The directory either does not exist or the permissions are set incorrectly. 

4008strings  
Fax interface is disabled  

The Fax Manager was not accessible when the UPLAgent process was started. This caused the UPLAgent to shut down the fax interface. The UPLAgent programs must be started. 

4009strings  
Internal fax manager error  

The Fax Manager was restarted and the UPLAgent can no longer make a connection to it. Restart the UP.Link server. 

5001.hdml  
Invalid transmission format  

The phone is sending invalid data. This deck is in /usr/up/uplink/etc/decks/error

5002.hdml  
Invalid transmission frame type  

The phone is sending invalid data. This deck is in /usr/up/uplink/etc/decks/error


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Current chapter: UP.Phone Errors and Troubleshooting
Section 78 out of 79 total sections , Section 4 out of 4 sections in this chapter


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